FAQs

Frequently Asked Questions – Free iPhone

Find answers to common questions about free iPhone eligibility, application steps, service details, and how our program helps low-income families stay connected.

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What is the Affordable Connectivity Program and how does it support eligible households?
The Affordable Connectivity Program (ACP) helps qualifying individuals and families stay connected by offering free or discounted broadband services. It was created to remove internet access barriers for low-income households, helping them manage work, education, healthcare, and daily tasks from home with a reliable connection.

Who qualifies for a free iPhone or smartphone through this program?
Eligibility is based on income or enrollment in federal assistance programs like SNAP, Medicaid, WIC, or National School Lunch Program. Tribal residents and individuals below 135% to 200% of the federal poverty level may also qualify, depending on the program guidelines in your state.

How do I begin the application for a free smartphone or iPhone?
Start by entering your ZIP code and contact details on our website. You’ll be guided through a secure application process, which may require proof of income or participation in qualifying assistance programs. Once approved, we’ll ship your device directly to you.

What services come with the free iPhone or smartphone?
Eligible users receive unlimited talk, text, and data every month—at no cost. Plans also include hotspot support and international calling in many cases. Our phones are 4G/5G compatible and work on a dependable network covering most of the U.S.

Does participating in SNAP, Medicaid, or other aid programs automatically qualify me?
Not automatically, but it significantly improves your chances. You’ll still need to submit an application with documentation showing your enrollment. Once verified, you’ll receive confirmation and instructions to claim your free phone and service.

How long does it take to receive my phone after applying?
Most applications are reviewed within minutes. Once approved, devices typically ship within 3–7 business days. If extra verification is needed, processing may take a little longer. You’ll receive updates by email, including your order tracking link.

Are there any hidden fees or contracts involved?
No. Our service for qualifying users is completely free. There are no setup charges, monthly bills, or cancellation fees. The program is designed to help—not lock you in. We’re transparent about all terms, which are available on our website.

What is the Lifeline Program and how does it differ from ACP?
Lifeline is a federal benefit program launched in 1985 to provide discounted phone services to low-income consumers. ACP is newer and expands the benefit to broadband and more advanced services. Some users qualify for both, which allows them to receive more features.

How often do I need to renew my eligibility?
You must recertify your eligibility annually to continue receiving service. We’ll notify you when it’s time to renew, and the process is simple. If you miss your renewal window, your service may be suspended until recertification is complete.

Why choose Free iPhone Service over other providers?
We focus on helping low-income individuals and families gain access to reliable service and premium smartphones. We offer fast support, clear terms, and devices from trusted brands like Apple and Samsung—without outdated tech or hidden requirements. We serve customers across all 50 states.